Delivery & Pickup Policy

Effective Date: May 2026

At KC Event Audio, we offer local delivery, setup, pickup, and customer pickup options for audio, lighting, and event equipment rentals.

By booking equipment or services with us, you agree to the following Delivery & Pickup Policy.

Delivery Service

Delivery service may be available within approved service areas based on scheduling, staffing, and equipment availability.

Delivery fees may vary depending on:

Distance
Equipment size and quantity
Delivery timing
Venue accessibility
Setup requirements

Delivery windows are estimates and may be affected by traffic, weather, venue access, or other unforeseen circumstances.

Customer Responsibilities

Customers are responsible for:

Providing accurate delivery information
Ensuring clear and safe access to the venue or delivery location
Having an authorized representative present at delivery if required
Providing adequate power access and setup space
Securing all rented equipment during the rental period

Additional charges may apply for:

Stairs or difficult access
Extended setup times
Delayed venue access
Multiple delivery attempts
Excessive wait times

Pickup Service

Pickup service will occur at the scheduled time agreed upon during booking.

Customers must ensure:

Equipment is accessible and ready for pickup
All included accessories, cables, stands, and components are accounted for
Equipment is reasonably clean and protected from weather exposure

Additional charges may apply for missing items, excessive cleaning, delays, or disassembly beyond the agreed scope of service.

Customer Pickup Rentals

Customers choosing local pickup are responsible for:

Safe transportation of rented equipment
Inspecting equipment upon pickup
Returning all equipment in the same condition received, excluding normal wear and tear

Customers may be required to provide:

Valid government-issued identification
Vehicle information
A signed rental agreement
A security deposit

Late Returns

Late returns may result in additional rental charges, including full-day rental extensions if equipment is not returned on time.

Failure to return equipment may result in replacement charges, collections activity, or legal action where permitted by law.

Equipment Condition

Customers are responsible for maintaining rented equipment in safe and proper condition during the rental period.

Customers may be charged for:

Damage
Missing components
Water exposure
Smoke or excessive dirt
Improper handling
Theft or loss

Weather & Outdoor Events

Customers are responsible for protecting rented equipment from:

Rain
Excessive heat
Wind
Moisture
Dust
Unsafe outdoor conditions

Equipment damaged by weather exposure may result in repair or replacement charges.

Service Limitations

KC Event Audio Rental reserves the right to refuse or discontinue delivery, setup, or service if conditions are determined to be unsafe for staff, equipment, or attendees.

KC Event Audio Rental
Website: kceventaudiorental.com
Email: Cody@KCeventaudiorental.com

Phone: 785-630-1307